Tenesha Evans: I have been in the mortgage industry for 10 years. I started as a junior loan officer in 2012. I wanted to chase my passion for helping first-time homebuyers, as family is so important to me. There’s a wide range of homebuyers here in Shreveport, so working for a lender that offers niche products is critical for me.
MPA: How do you maintain referral relationships (which ones are most effective)?
TE: I consistently show clients I’m working for them every day through regular, open communication. I touch base via phone and schedule meetings and send thank-you cards. I remind my clients the market can turn in their favor via a dip in interest rates or a change in home prices in the neighborhood where they aspire to live.
MPA: How do you engage with and empower clients during the homebuying process?
TE: I enjoy educating my clients on the homebuying process and treating them like they’re the only client I’m working with. The best thing is to sit down and listen to their story. Once you know them and what they need, then you can introduce the types of mortgage loans that might be right for them. Usually, if you go over two or three different types of loans with them, they’ll feel more confident they understand the process and, through education, grow more confident.
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