Business is booming.

How one loan officer found success in her community

Along the way, she’s helped many in her town achieve homeownership – including a mother and son secure their individual mortgages. Her trusted reputation in the town of her formative years has yielded an abundance of referrals, eliminating the need for advertising (although she noted she’s recently launched such marketing efforts).

“Helping a family achieve their dream of homeownership is really the most satisfying part of my job,” she said. “It’s not about money. A lot of people don’t have the wherewithal to go to a commercial bank and get through this process. It’s about structuring; it’s about having flexible programs that help homeowners.”

It’s more than a job, it’s a ministry

Given her penchant for helping others, Drummond said she views her work as something akin to ministry. “It is super rewarding, and it reinforces my belief and my values that good comes from helping others. And I love that I’m part of that community that helps people fulfill their dreams. And when I say I’m a part of that community, it’s the mortgage broker and the lender. We need each other.”

In terms of advice for those contemplating a career in the mortgage industry, she offered: “What I would say is you have to be passionate about it. Don’t do it for the money, do it for the passion. Everything else falls into place,” she said, including financial rewards.

Given her infectious enthusiasm, it’s little wonder that Drummond’s 32-year-old daughter has started to follow in her footsteps. “Funny enough, my daughter is a broadcast journalism major. She sees my lifestyle, so I’m like ‘if you want to be here, get a real estate license. I can feed you all the leads – are you kidding me? Come on’. She’s been very successful with that. So we’re a team, and she’s been very successful.”

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