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Now, AI is not the future of the mortgage industry – it is the present.
Shannon Johnson (pictured), product manager at Tavant, has worked in the mortgage industry for almost 35 years, starting as a loan processor, and has seen how much the field has changed technologically over the decades.
“When I started in the mortgage industry. Literally, fax machines were the hot new technology. I’m not exaggerating,” she said. “I learned this business by hand. I did every operational job in mortgage lending that you could do – process, underwrote, close post, close ship.”
She ran a wholesale and a retail division at two different banks for about 12 years, before the big crash of 2008, and she was offered an opportunity.
“I’ve always loved technology. I’ve always been an early adopter,” she said. She was ready to move on from the old days: “I got tired of carrying boxes,” she said with a laugh.
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