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According to organizers of the competition, the results considered survey completion rates, the number of reviews, and star ratings submitted to Experience.com, the experience management platform, by verified customers. To ensure data integrity, the integrated, cloud-based, platform is connected directly to each company’s transaction data and requests are sent automatically to the borrower and the co-borrower on all closed loan transactions.
“We just couldn’t be prouder to be named the top lender in customer satisfaction because it shows objectively that we deliver what we promise,” Millard noted at the time. “These reviews help give borrowers the peace of mind that the team at Envoy will provide a seamless experience from application to closing, without hiccups along the way, helping them get into their new homes faster.”
As well as announcing the top mortgage companies, Experience.com also named America’s Top Loan Officers for Customer Satisfaction in 2021. Among those listed on the top 1% list were eight Envoy loan originators with almost perfect customer satisfaction scores.
“Our unique benchmark celebrates those outstanding mortgage companies and loan officers who consistently deliver great experiences for their clients,” Experience.com CEO Scott Harris noted at the time. “I’d like to congratulate the 2021 individual and company winners who delivered the industry’s highest level of experience-driven customer satisfaction. It is an incredible achievement.”
Founded in 1997, Envoy Mortgage is an independently owned national mortgage lender dedicated to serving retail originators exclusively toward enabling them to serve their customers while growing their businesses, according to its corporate literature. “Envoy’s overarching purpose is to improve the lives of our customers, in our communities and our colleagues,” the company said. As a Fannie-, Freddie- and Ginnie-approved seller/servicer, Envoy offers a full menu of loan products with locations across the US, with licensing in 47 states.
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