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Money Clinic podcast: I lost £17,000 to a fraudster

Would you fall for a £17,000 scam? You might think you are too smart, but criminals keep coming up with frighteningly convincing ways of parting us from our hard-earned cash.

Figures released last week showed that online fraud hit a new record in 2021. Under-35s are increasingly becoming the target of “impersonation scams”. Currently, fewer than half of those tricked into transferring cash to criminals ever get their money back from their bank.

Victims include 31-year-old podcast listener Jenny. In this recap episode, she tells presenter Claer Barrett about how professional scammers conned her out of £17,000 after she clicked on a text message — and the compensation battle she’s been fighting with her bank.

Next week, we will reveal what happened when Claer helped Jenny to take her case to the financial ombudsman.

For now, bank fraud expert Steven McMillan provides practical advice about spotting scams and how criminals use “phished” data to fool victims and Gareth Shaw from Which? tells listeners how to get compensation if they fall victim.

If you would like to appear as a future guest on the Money Clinic podcast, email the team via or send Claer a message on Instagram, Twitter or TikTok — she is at @Claerb.

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