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According to the Better Business Bureau, the Torch Awards for Ethics – presented in conjunction with the BBB Integrity Foundation – recognizes businesses in BBB serving the Middle Tennessee and Southern Kentucky service area that demonstrate an “outstanding commitment to building trust through ethical practices with their staff, the community, their approach to marketing, and within their industry.”
“This award is special because it’s bigger than who is selling the most of their service,” said Robyn Householder, president and chief executive officer of BBB serving Middle Tennessee and Southern Kentucky. “It’s about displaying an ongoing commitment to ethical practices. This should be recognized far more often. BBB is proud to give this award as our highest honor.”
“I feel strongly that actions speak much louder than words and we’ve taken great care in establishing and communicating the core values of the organization, and communicating that they are never compromised by anyone,” said Keith Canter, CEO of First Community Mortgage. “At every level of employee engagement our values are communicated, but, more importantly, executed. Eventually, it became the fabric of our organization, in which all employees understand the values, with a clear baseline for who stays on the FCM team. That ultimately cascades to our business partners and customers, who see that we trust our employees to ‘do right’ and that we can in turn be trusted with the privilege of their partnership and business.”
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