Guaranteed Rate has launched an expanded Spanish language access program as part of its commitment to the Hispanic and Limited English Proficiency (LEP) communities.
The national lender said the program allows Guaranteed Rate and its “language certified loan originators” to market, advertise, and solicit business in Spanish. The program also includes initiatives to serve consumers who communicate in languages other than English, including a nationwide bilingual processing team and over-the-phone interpretation service to translate more than 170 languages.
“The rapidly growing Latino population has faced language barriers in the mortgage application process for way too long,” said Camilo Escalante, executive director of diverse segments at Guaranteed Rate. “We feel transparency is a right no matter what language you speak. Our solution has no geographic boundaries, as Latinos are integral parts of city, suburban, small town, and rural communities in all 50 states. Now, Spanish-speaking homebuyers and real estate agents have trusted mortgage resources wherever they are.”